We hope these frequently asked questions will help you to understand a little more about how our air charter business works. If you have any further questions, please feel free to contact us.
We operate 24 hours a day, 7 days a week, 365 days a year.
A private charter is when you as an individual or organization, agree to hire an entire aircraft for your personal use. We provide clients with a huge range of business and private charters, group charters, cargo and special missions and can accommodate almost any kind of trip.
We provide a whole range of private charters, from light jets for 3 to 6 people, to wider-bodied longer range corporate jets for 10 people and long haul super-luxe business jets for up to 18 people. We also provide corporate airliners for up to 50 people and private charter of standard passenger airliners for corporate events for upwards of 500 clients.
We are experts in private charters. You can simply tell us about your trip, your fellow passengers, the level of luxury and service you would like, how much luggage you may have and any other factors, and we will provide you with a number of options. You can then make an informed choice for your flight.
One of the great advantages of private charter is that you can change itineraries and schedules as you need to. Working with musicians, sports teams and business people, we often have to change flight plans and arrangements at the last minute.
One of the great benefits of small private charters is that you only need to arrive around 15/20 minutes before departure. For larger groups on airliners, it’s the same as regular flights because they are governed by the same rules, so it’s generally approximately two hours before take-off.
Yes. We can organise limo services or chauffeur driven transfers. We can also include helicopter transfer from local airports to business meetings, sports stadia or local pick-up points where appropriate. Just ask.
Yes, we can provide virtually any kind of helicopter from regular private charters to special missions, rotary aircraft fitted for underslung operations, air ambulance or aerial firefighting.
Yes. Air charter flights generally use separate areas at major airports, but we can organise transfers and plan your schedule to dovetail with the commercial flight you need to reach.
Yes, we keep an index of every aircraft in operation in the world and can charter new aircraft to meet your needs.
We can specify an aircraft that will enable your pet to travel in the cabin with you as long as we know in advance. If you are crossing international borders you may need a pet passport and veterinary certificate.
No. With charter flights you are booking the whole aircraft, not a seat. Of course there is no reason why you can’t be a single passenger on a private, business or VIP charter flight as long as you are happy to meet the cost.
When a charter aircraft is booked for a one-way flight, the return flight to base with no passengers is called an empty leg. These empty legs can be booked at a lesser rate – but you have to fit closely with the destination and schedule, so you can’t enjoy the same flexibility as a regular charter.
An air ambulance is normally a medium sized corporate jet configured to accommodate a patient on a bed, with a full intensive care medical capability and trained paramedic staff. We can charter a wide range of aircraft designed to meet different needs, from the speed and range of the aircraft, to the medical capability on board.
Most air ambulance planes have room for passengers but permission is up to the medical staff. If they feel the patient is better served by flying alone, family members will have to fly separately.
De-icing is sometimes a necessary safety option in cold conditions and involves removing ice from the wings, engine inlets and other critical areas that can affect the performance of the plane. There is an additional charge for de-icing and we always inform our clients if it is likely to be a factor on their planned route.
A fuel surcharge is an additional fee added to the cost of the flight that covers the additional cost of fuel when fuel prices rise above a baseline rate. The whole industry works to the same system, so if you are facing a fuel surcharge, it would be the same no matter which air charter you are using.
ACMI stands for Aircraft, Crew, Maintenance, and Insurance. Wet Lease ACMI charters are available only to other certified airlines or tour operators under special conditions such as providing substitute aircraft (aka “sub service”). Under a wet lease, the lessee is responsible for all other items such as fuel, catering, operational permits, and ground handling services.